Lexmark Printer Z12 User Manual

Lexmark Z12  
Color Jetprinter TM  
User’s Guide for Windows 95 and Windows 98  
 
Contents  
Printing 1  
Step 1: Insert the appropriate print cartridge 1  
Step 2: Load the print media 2  
Step 3: Customize the printer settings 4  
Step 4: Print your document 6  
Maintaining your printer 7  
Using the Control Program 7  
Improving print quality 8  
Preserving print cartridges 12  
Troubleshooting 13  
Printer prints slowly or doesn’t print 14  
Paper misfeeds or jams 16  
Document prints with mistakes or poor quality 17  
Problems with transparencies or envelopes 19  
Error messages and flashing lights 20  
Appendix 21  
Installing printer software 21  
Uninstalling printer software 22  
Printing from DOS 22  
Statement of Limited Warranty 22  
Warranty 22  
Electronic emission notices 24  
iii  
Contents  
 
Energy Star 25  
Power supply 25  
Safety information 25  
Printer parts 26  
Index 27  
iv  
Contents  
 
1
Printing  
For information about setting up your printer, refer to the  
setup sheet. See page 26 for a diagram of the printer parts.  
Printing with your printer is as easy as:  
1 Insert the appropriate print cartridge (see next section).  
2 Load the print media (see page 2).  
3 Customize the printer settings (see page 4).  
4 Print your document (see page 6).  
Step 1: Insert the appropriate print cartridge  
Your printer uses one cartridge at a time: either a black  
cartridge or a color cartridge. Your printer came with a color  
cartridge, Lexmark part number 17G0060. You may also  
purchase a black cartridge, Lexmark part number 17G0050.  
To print your entire document using the cartridge already  
installed in the printer, select Automatic from the  
Document/Quality tab of the Printer Properties.  
To print the black pages of your document separate from  
the color pages, select Color Sort from the  
Document/Quality tab of the Printer Properties.  
The black pages print with the black cartridge, and the  
pages containing color print with the color cartridge. The  
printer sorts the pages into those two types, prints all the  
pages of one type, and then prompts you when it’s time to  
change the cartridge.  
See pages 4 and 5 for information on selecting Automatic  
or Color Sort in the Printer Properties.  
1  
Printing  
 
     
Step 2: Load the print media  
Note: See page 3 for instructions on loading banner paper.  
1 Place the media against the right side of the sheet feeder.  
Follow these guidelines when loading print media:  
Load up to:  
Make sure:  
100 sheets of plain paper  
10 envelopes  
The print side is facing you.  
The print side is facing you.  
The envelopes are loaded vertically against the  
right side of the sheet feeder.  
The stamp location is in the upper left corner.  
10 greeting cards, index  
cards, or postcards  
The print side is facing you.  
The cards are loaded vertically against the right side of the sheet feeder.  
25 transparencies  
The rough sides of the transparencies are facing you (smooth side down).  
You follow the instructions on the packaging to load the iron-on transfers.  
You follow the directions for printing banners on page 3.  
25 iron-on transfers  
20 sheets of banner paper  
100 sheets of custom size  
paper  
The print side is facing you.  
Your paper size fits within these dimensions:  
-
-
Width: 76 mm to 216 mm (3.0 in. to 8.5 in.)  
Length: 127 mm to 432 mm (5.0 in. to 17.0 in.)  
2 Squeeze the tab on the paper guide and slide the paper guide  
to the left edge of the media.  
Paper alignment  
marks  
Sheet feeder  
Paper guide  
2
Chapter 1  
 
                     
Loading banner paper  
Use banner paper recommended for inkjets only. We do not  
recommend using continuous form paper for dot matrix  
printers.  
Although the paper support holds up to 20 sheets of banner  
paper, load only the number of sheets needed to make your  
banner. For example, if your banner is 12 sheets long, load  
only 12 sheets.  
1 Remove any paper from the sheet feeder.  
2 Load the banner paper:  
a Pull the paper support up  
slightly to unlock the front tabs.  
b Tilt the paper support back until it  
locks in the horizontal position.  
c Place your stack of banner paper on d Insert the leading edge of the first  
the paper support. page into the sheet feeder.  
3 Slide the paper guide to the edge of the banner paper.  
4 Continue with “Step 3: Customize the printer settings” on  
page 4.  
5 After your banner prints, remove the banner paper and  
return the paper support to the upright position.  
3  
Printing  
 
   
Step 3: Customize the printer settings  
Your printer software includes several applications that let you  
perform printing tasks. One of these applications is called the  
Printer Properties  
.
Opening the Printer Properties from an  
application  
This lets you change printer settings ONLY for the documents you  
are currently creating in your software application.  
1 Open the application’s File menu.  
2 Choose Print (or Printer) Setup.  
3 In the Printer Setup dialog box, click the Properties, Option,  
or Setup button (depending on the application).  
4 Change settings as needed. See page 6 for more information.  
Opening the Printer Properties from Windows  
When you open the Printer Properties from Windows, the settings  
apply to ALL documents, unless you change them later from the  
application.  
1 From the Start menu, select Settings, and then select  
Printers.  
2 From the Printers folder, right-click the printer icon for your  
printer.  
3 Select Properties from the sidebar menu.  
4 Change settings as needed. See page 6 for more information.  
4
Chapter 1  
 
         
The Printer Properties application includes two tabs: Paper  
and Document/Quality. Each tab contains settings for  
operating your printer and its software.  
Click the...  
Document/Quality tab to:  
Select color settings for the type of document  
you are printing. For more information, see  
page 1.  
Paper tab to:  
Select a paper type.  
Select a paper size.  
Select a print quality setting.  
Select a page orientation.  
Reset the default settings.  
Set the number of copies to print.  
Select Web Smoothing when you are  
printing from the internet to print images with  
greater clarity.  
Reverse the printing order of your document  
pages. The first page of your document will be  
on top of the stack in the paper exit tray.  
Find out which version of the printer software  
you are using.  
Collate your document.  
Click the Help button on either  
tab in the Printer Properties to  
access the printer driver Help.  
5  
Printing  
 
         
Customizing printer settings for specialty  
papers  
The Printer Properties settings were initially set to the default  
settings. Use the default settings for printing on plain paper. To  
change your printer settings for printing on specialty papers, use  
the following table.  
When you  
Click this  
are printing Printer  
on:  
Properties tab: To make these selections:  
Paper From the Paper Size area, scroll to select the appropriate envelope size.  
Note: Your application may override the settings in Printer Properties.  
Envelopes  
Greeting cards, Paper  
index cards, or  
postcards  
Select the appropriate Paper Size setting.  
Document/Quality  
From the Paper Type area, select Greeting Card Stock.  
Transparencies Document/Quality  
From the Paper Type area, select Transparency  
.
Select Normal 600dpi or High 1200dpi Print Quality.  
Note: When printing transparencies, remove each transparency as it  
exits from the printer and allow it to dry before stacking.  
Iron-on  
Document/Quality From the Paper Type area, select Iron-On Transfer  
.
transfers  
Note: Many software applications accept iron-on transfers differently.  
We recommend printing your document on plain paper before printing  
it on an iron-on transfer.  
Banner paper Paper  
From the list of Paper Sizes, select Banner or Banner A4.  
Custom size  
paper  
Paper  
From the list of Paper Sizes, scroll to select Custom.  
Enter the dimensions for your custom paper size.  
Step 4: Print your document  
1 From your application’s File menu, click Print.  
2 From the Print dialog box, click OK or Print (depending on the  
application).  
6
Chapter 1  
 
                 
2
Maintaining your printer  
Using the Control Program  
The Control Program lets you monitor your printer and install  
or replace print cartridges. To open the Control Program, from  
the Start menu click:  
1 Programs  
.
2 Lexmark Z12 Series  
.
3 Lexmark Z12 Control Program  
.
Click the...  
Cartridge tab to:  
Status tab to:  
Install or replace a print cartridge.  
Align the print cartridge for best print quality.  
Clean the print nozzles.  
Monitor the status of your print job.  
Cancel your print job.  
Print a test page.  
View cartridge part numbers and order  
View your ink level.  
supplies directly from Lexmark’s Web site.  
About tab to  
view printer  
Options tab to  
enable/disable  
various printer  
software  
functions, such as  
Sound Effects and  
Buffer Mode.  
software version  
and copyright  
information.  
DOS Printing  
tab to change  
settings for DOS  
printing.  
Help button on any tab  
in the Control Program  
to access the printer  
driver Help.  
Note: You can also access the Control Program by double-  
clicking the Lexmark Z12 Series printer icon on your desktop.  
7
Maintaining your printer  
 
                 
Improving print quality  
Installing or replacing your print cartridge  
1
Make sure the Power light is On.  
Power  
light  
Paper Feed  
light  
2
Raise the front cover. The print cartridge carrier moves to the  
loading position unless the printer is busy.  
Front cover  
Print cartridge carrier  
in the loading position  
3
Remove the old print cartridge. Store it in the print cartridge  
storage unit (see page 12) or dispose of it.  
8
Chapter 2  
 
             
4
Install the replacement cartridge:  
a If you are installing a b Insert the print  
c Push back firmly on  
the cartridge until it  
snaps securely into  
place.  
new cartridge,  
cartridge into the  
remove the sticker  
and transparent tape  
on the bottom of the  
print cartridge.  
print cartridge carrier.  
Warning: DO  
NOTtouchthe  
gold area on  
the print  
cartridge.  
5
6
Close the front cover.  
From the Control Program’s Cartridge tab, select  
Install/Change Cartridge. For help, see page 7.  
7
Select the type of cartridge you installed and click OK.  
8
If you installed a new cartridge, a dialog box displays. Follow  
the instructions on the screen to complete cartridge  
alignment. For help, see page 10.  
9
Maintainingyourprinter  
 
 
Aligning the print cartridge  
1
2
Load plain paper in the printer.  
From the Control Program’s Cartridge tab, select Align  
Cartridge. For help, see page 7.  
Your printer prints an alignment test page and a dialog box  
displays. The test page that prints has a group of alignment  
patterns. Each pattern has a number under it.  
3
Find the number under the alignment pattern that comes closest  
to forming a straight line.  
In the example, pattern comes closest to forming a straight line.  
3
4
5
In the dialog box, enter the number from the printed test page that  
comes closest to forming a straight line.  
Click OK  
.
Cleaning print nozzles  
1
2
Load plain paper in the printer.  
From the Control Program’s Cartridge tab, select Clean Print  
Nozzles. For help, see page 7.  
If you have a black cartridge installed in your printer, the printer  
prints a nozzle test pattern similar to the one shown:  
10  
Chapter 2  
 
                 
If you have a color cartridge installed in your printer, the  
printer prints a nozzle test pattern similar to the one shown:  
3
Compare the diagonal line above the printed bars to the  
diagonal line below the printed bars. Look for a break in the  
diagonal line above the printed bars. A broken line indicates  
clogged nozzles.  
Note: In the examples above, there are no broken lines,  
indicating that the nozzles are not clogged.  
If the bottom line has breaks, run the test up to two more  
times. If the print quality is satisfactory after running the  
test three times, the print nozzles are clean.  
If the print quality is not satisfactory after running the test  
three times, continue with the next section.  
Wiping print nozzles  
If print quality does not improve after cleaning the print  
nozzles, you may need to wipe the print nozzles. Refer to the  
“Troubleshooting: Print Quality” section of the printer driver  
Help. For help accessing the printer driver Help, see page 7.  
11  
Maintainingyourprinter  
 
     
Preserving print cartridges  
To ensure the longest life from your print cartridge and optimum  
performance from your printer:  
Keep a new print cartridge in its packaging until you are ready  
to install it.  
Do not remove a print cartridge from the printer except to  
replace, clean, or store it (see the following section). The print  
cartridge does not print correctly if removed from the printer  
and left exposed for an extended period of time.  
Lexmark’s printer warranty does not cover repair of failures or  
damage caused by a refilled cartridge. Lexmark does not  
recommend use of refilled cartridges. Refilling cartridges can affect  
print quality and cause damage to the printer. For best results, use  
Lexmark supplies.  
Storing an extra print cartridge  
To install the cartridge storage unit and the extra cartridge:  
1 Insert the tabs of the cartridge  
storage unit into the slots as shown.  
3 Insert the extra print cartridge into  
the storage unit.  
2 Snap the storage unit securely into 4 Push back firmly on the cartridge  
place. until it snaps securely into place.  
Print cartridge  
storage unit  
To remove a print cartridge from the storage unit:  
1 Pull the print cartridge  
handle toward you until  
you hear a snap.  
2
Pull the print cartridge  
straight out of the storage  
unit.  
12  
Chapter 2  
 
       
3
Troubleshooting  
From the list of printing problems in the left margin, select a  
category that describes your printing problem, and then read  
Printer prints  
slowly or  
doesn’t print  
(see page 14)  
Note: See page 26 for an explanation of printer parts, including  
the buttons, lights, and locations of cable connections.  
Paper misfeeds  
or jams  
When your printer has a problem, first make sure that:  
(see page 16)  
The power supply is plugged into the printer and a properly  
grounded electrical outlet.  
Documentprints  
withmistakes or  
poor quality  
The printer is turned On.  
The printer cable is securely attached to your computer and  
printer.  
(see page 17)  
If you are using a parallel cable, make sure it is an IEEE  
1284-compliant parallel cable that supports bidirectional  
Problems with  
transparencies  
or envelopes  
(see page 19)  
If you are using Windows 98, your printer port is set to an  
LPTn port for a parallel cable, or to a USB port for a USB  
cable. To check your printer port and change it if necessary:  
Error messages  
and flashing  
lights  
1
From the File menu of your software application,  
select Print (or Printer Setup  
Check your printer port in the Where area.  
If you need to change your printer port to a USB port,  
uninstall and then reinstall the printer software. Follow  
the instructions on page 21, making sure to click Next  
on any screens.  
)
.
2
3
(see page 20)  
If you need to change your printer port to an LTPn port,  
uninstall and then reinstall the printer software. Follow  
the instructions on page 21, making sure to click  
Cancel on any screens.  
13  
Troubleshooting  
 
       
If you are using a parallel cable, make sure that two-way  
communications is enabled in your printer software:  
1
2
From the printer’s Control Program, click the Options tab.  
Make sure Disable Printer to PC Communications is  
not selected.  
Printer prints slowly or doesn’t print  
Your printer and your computer may not be able to communicate  
properly.  
The following events also indicate two-way communications  
problems:  
A message displays on your computer screen indicating your  
printer cannot establish bidirectional communications with  
your computer.  
Error messages (such as Printer Offline) and job progress  
information do not display on your computer screen.  
Before proceeding, verify that:  
The parallel or USB cable is securely attached to both the  
printer and the computer.  
Your printer port is set to an LPTn port if you are using a parallel  
cable or to a USB port if you are using a USB cable. For help,  
see page 13.  
The printer is plugged in and turned On.  
If you have a switch box or other device (such as a scanner or fax)  
connected to the computer's parallel port, make sure it supports  
bidirectional communication. You may need to disconnect your  
printer from the switch box or other device and connect it directly  
to your computer.  
14  
Chapter 3  
 
       
Printer prints very slowly  
Close any open applications not in use.  
Select a lower Print Quality setting in the Printer Properties.  
For help, see page 4.  
Consider purchasing more memory or increasing the  
virtual memory for your computer.  
Note: Photos or documents containing graphics may take  
longer to print than regular text.  
Printer ejects a blank page after appearing to print  
Make sure:  
You have removed the sticker and transparent tape on the  
bottom of the print cartridge. For help, see page 9.  
Your Lexmark printer is set as the default printer.  
Printer is plugged in but doesn’t print, or you get a  
Printer Offline message  
Make sure:  
The printer is turned On, and the paper is loaded correctly.  
The parallel or USB cable is completely plugged into the  
printer.  
Your Lexmark printer is set as the default printer.  
The printer is not being held or paused. To check the  
printer status:  
1
From the Printers folder, double-click the  
Lexmark Z12 icon.  
2
Click the Printer menu and make sure no check mark  
appears next to the Pause Printing option.  
Print a test page. If the test page prints, the printer is  
functioning properly. Check your software application.  
15  
Troubleshooting  
 
       
Test page does not print  
Make sure:  
Your print cartridge is installed properly. For help,  
see page 8.  
You are using the correct cable, and it is not damaged. If you  
are using a parallel cable, make sure it is an IEEE 1284-  
compliant parallel cable that supports bidirectional printing.  
Your Lexmark printer is set as the default printer.  
Paper misfeeds or jams  
Paper misfeeds  
Make sure:  
You are using a paper recommended for inkjet printers.  
You do not force the paper down into the printer when you load  
it. The top of the paper should line up with the paper size  
indicators on the paper support.  
You do not load too much paper in the sheet feeder. Depending  
on the thickness of your paper, the sheet feeder can hold up to  
100 sheets of paper.  
The paper guide is against the side of the paper and it does not  
cause the paper to bow in the sheet feeder.  
The printer is on a flat, level surface.  
Printer does not feed envelopes  
If regular paper feeds without problems, make sure:  
You are loading the envelopes correctly. For help, see page 2.  
You are using an envelope size supported by your printer, and  
it is selected in the Printer Properties.  
Your software application is designed to print envelopes. Check  
the user’s documentation that came with your application.  
16  
Chapter 3  
 
               
Printer has a paper jam  
Remove the paper from the sheet feeder. If the paper is lodged  
too far into the printer and can’t be removed:  
1
2
Press the Power button to turn the printer Off.  
Pull firmly on the paper to remove it. If you can’t reach the  
paper because it is too far into the printer, raise the front cover  
and pull the paper out.  
3
4
5
Close the front cover.  
Press the Power button to turn the printer On  
Resend your document to print.  
.
Document prints with mistakes or poor quality  
Vertical straight lines are not smooth  
To improve the print quality of vertical straight lines in tables,  
borders, and graphs:  
Select a higher Print Quality setting in the Printer  
Properties. For help, see page 4.  
Test the cartridge alignment. For help, see page 10.  
Clean the print nozzles. For help, see page 10.  
Colors on the printout are faded or differ from the  
colors on the screen  
Use a different brand of paper. Every paper brand accepts  
ink differently and prints with slight color variations.  
Your print cartridge may be low on ink. Check the ink level  
graphic on the Cartridge tab of your printer’s Control  
Program. For help, see page 7.  
Remove any extra devices such as a scanner, and connect  
the printer to the parallel port.  
Clean the print nozzles. For help, see page 10.  
17  
Troubleshooting  
 
               
Printed pages have alternating bands of light and dark  
print (intermittent printing)  
Make sure Enable Buffer Mode is selected on the Options  
tab of the Control Program. For help, see page 7.  
Select High 1200dpi Print Quality on the  
Document/Quality tab in the Printer Properties. For help, see  
page 4.  
Your printer may have two-way communications problems. For  
help, see page 14.  
Print smears on the page  
If the page is smeared by the next page exiting the printer,  
remove the pages as they exit the printer and allow them to dry  
before stacking.  
Select a higher Print Quality setting in the Printer Properties. For  
help, see page 4.  
Print is too dark or smudged  
Make sure:  
You let the ink dry before handling the paper.  
The Paper Type setting in the Printer Properties matches the  
paper type loaded in the printer.  
The paper is straight and unwrinkled.  
The Print Quality setting is appropriate for the paper type. If you  
are printing on regular paper, select the Normal 600dpi Print  
Quality setting in the Printer Properties. For help, see page 4.  
The print nozzles are clean. For help, see page 10.  
18  
Chapter 3  
 
     
Characters are missing or unexpected  
Make sure your Lexmark printer is selected as the default  
printer.  
Your printer may have two-way communication problems.  
For help, see page 14.  
The printer settings I selected changed  
When you change printer settings from your application,  
the settings apply only to the specific document you  
opened with that application. To make the settings apply  
to all documents, change the settings from Windows. See  
page 4 for more information.  
The settings in your software application may override the  
Printer Properties settings. Check the documentation that  
came with your application for more information.  
Problems with transparencies or envelopes  
Transparencies stick together  
Remove each page as it exits the printer and allow to dry  
completely before stacking.  
Use a transparency designed for an inkjet printer.  
Transparencies contain white lines  
Select High 1200dpi Print Quality in the Printer  
Properties. For help, see page 4.  
Your print nozzles may need cleaning. For help,  
see page 10.  
Printer does not feed envelopes  
For help, see page 16.  
19  
Troubleshooting  
 
             
Error messages and flashing lights  
Paper Jam message  
For help, see page 17.  
Power  
light  
Paper  
Feed light  
Ink Low message  
The print cartridge is running out of ink. Purchase a new print  
cartridge. For help replacing your print cartridge, see page 8.  
The Power light is On and the Paper Feed light is blinking  
If the printer is out of paper:  
1
2
Load paper.  
Press the Paper Feed button.  
If the printer has a paper jam, see page 17 for help.  
The Power light blinks twice  
The print cartridge carrier has stalled. Check your screen for any  
error messages.  
1
2
Turn the printer Off.  
Wait a few seconds, and then turn the printer back On  
.
If the printer has a paper jam, see page 17 for help.  
Both the Power light and the Paper Feed light are On but  
the printer is not printing  
1
2
3
4
5
Press the Power button to turn the printer Off.  
Unplug the power supply from the electrical outlet.  
Make sure all cable connections are secure.  
Plug the power supply back in.  
Press the Power button to turn the printer back On  
.
20  
Chapter 3  
 
             
Appendix  
In this section, you can find  
information about:  
3
4
Insert the software CD.  
from the World Wide Web at  
Click Next or Finish on any  
subsequent screens.  
Installing printer software  
Uninstalling printer software  
Printing from DOS  
Warranty  
1
From Lexmark’s Web site,  
select the appropriate driver  
for your operating system.  
The Lexmark Z12 software  
installation screen appears.  
2
3
Select Save to Disk.  
5
Click Install Printer  
Software.  
Notices  
Select a location on your hard  
disk drive.  
Safety  
Windows 95/98 - parallel  
cable  
Printer parts  
4
Double-click the executable  
(.exe) file to open it.  
1
2
Start Windows.  
Installing printer  
software  
You can obtain the printer  
software using:  
The Win Self-Extractor  
window opens.  
Click Cancel on any screens  
that appear.  
5
Follow the set of instructions  
on your screen.  
3
4
When the desktop appears,  
insert the software CD.  
the compact disc (CD-ROM)  
that came with your printer  
Using diskettes  
The Lexmark Z12 software  
installation screen appears.  
If your computer does not have a  
CD-ROM drive, you can create  
driver diskettes using a friend’s  
computer or a computer at your  
Lexmark dealer that has a  
CD-ROM drive. You will need at  
least three blank 3.5 inch  
diskettes.  
the World Wide Web  
diskettes  
Click Install Printer  
Software.  
If your printer software does not  
install properly, a  
communications error message  
appears when you try to print.  
You may need to uninstall, and  
then reinstall the printer  
Note: If the CD does not run  
automatically when you insert it:  
1
From the Start menu,  
select Run.  
To create diskettes of the printer  
software:  
2
In the command-line text  
box, type the letter of  
your CD-ROM drive,  
followed by :\setup (for  
example, d:\setup), and  
then click OK.  
software. For help, see page 22.  
Using the CD-ROM  
1
Insert the software CD into  
the CD-ROM drive.  
Follow the set of instructions  
that corresponds to your  
operating system and printer  
cable (parallel or USB):  
If the CD does not run  
automatically:  
Using the World Wide  
Web  
If your computer does not have a  
CD-ROM drive, you can  
a
From the Start menu,  
select Run.  
Windows 98 - USB cable  
1
2
Start Windows.  
Click Next when the first  
screen appears.  
download the printer software  
Appendix  
21  
 
                   
b
In the command-line text  
box, type the letter of your  
CD-ROM drive, followed by  
:\setup (for example,  
d:\setup), and then click  
OK.  
Uninstalling printer  
software  
If your printer software does not  
install properly or your printer port  
is not set to the correct port, you  
may need to uninstall, and then  
reinstall the printer software.  
Statement of Limited  
Warranty  
Lexmark International,  
Inc., Lexington, KY  
This warranty applies to the United  
States and Canada. For customers  
outside the U.S. and Canada, refer  
to the country-specific warranty  
information that came with your  
printer.  
2
When the Lexmark Z12  
software installation screen  
appears, select Tools.  
To uninstall the printer software:  
1
From the Start menu, select  
3
4
Select Create Diskettes.  
Programs.  
Follow the instructions on the  
screen.  
2
3
Select Lexmark Z12 Series.  
Lexmark Z12 Color  
Jetprinter ™  
This Statement of Limited  
Select Lexmark Z12 Series  
To install the printer software from  
diskettes:  
Uninstall.  
Warranty applies to this product if  
it was originally purchased for your  
use, and not for resale, from  
Lexmark or a Lexmark remarketer,  
referred to in this statement as  
“Remarketer.”  
4
Follow the instructions on your  
screen.  
1
2
Start Windows.  
Insert Setup Disk 1 into your  
disk drive.  
To reinstall the printer software,  
follow the appropriate set of  
instructions from “Installing printer  
software” on page 21.  
3
4
From the Start menu, select  
Run.  
In the command-line text box,  
type the letter of your disk  
drive, followed by :\setup (for  
example, a:\setup), and then  
click OK.  
Warranty  
Lexmark warrants that this  
product:  
Printing from DOS  
To open your printer online Help  
system and find information on  
printing from DOS:  
Is manufactured from new  
parts, or new and serviceable  
used parts, which perform like  
new parts,  
5
6
When prompted by the printer  
software, insert the appropriate  
disks into your disk drive and  
click OK.  
1
Open the Printer Properties (for  
help, see page 4) or the Control  
Program (for help, see page 7).  
Is free from defects in material  
and workmanship,  
2
Click the Help button in the  
lower-right corner of the  
software screen.  
Follow the instructions on the  
screen.  
Conforms to Lexmark’s official  
published specifications, and  
Ordering Diskettes  
3
4
5
At the top of the Help screen,  
click Help Contents.  
Is in good working order.  
If your computer does not have a  
CD-ROM drive, and you do not  
have access to either the World  
Wide Web or a computer with a  
CD-ROM drive, you can order  
diskettes from our Customer  
Support Center for a fee. Refer to  
the printer registration information  
for the telephone number in your  
country.  
If this product does not function as  
warranted during the warranty  
period, contact a Remarketer or  
Lexmark for repair without charge.  
Scroll down the screen to How  
to....  
From the How to... topics, click  
Print from Windows and  
DOS applications.  
If this product is a feature or  
option, this statement applies only  
when that feature or option is used  
with the product for which it was  
designed. To obtain warranty  
service, you may be required to  
22  
Appendix  
 
                   
present the feature or option  
with the product.  
beyond repair. Also, such  
product must be free of any legal  
obligation or restrictions that  
prevent its exchange.  
Use of printing media outside  
of Lexmark specifications  
Use of other than Lexmark  
supplies (such as toner  
cartridges, inkjet cartridges,  
and ribbons)  
If you transfer this product to  
another user, warranty  
service under the terms of  
this statement is available to  
that user for the remainder of  
the warranty period. You  
should transfer proof of  
original purchase and this  
statement to that user.  
Before you present this product  
for warranty service, remove all  
programs, data, and removable  
storage media.  
Use of other than Lexmark  
product or component  
ALL EXPRESS AND IMPLIED  
WARRANTIES, INCLUDING  
THE IMPLIED WARRANTIES  
OF MERCHANTABILITY AND  
FITNESS FOR A PARTICULAR  
PURPOSE, ARE LIMITED IN  
DURATION TO THE  
WARRANTY PERIOD. NO  
WARRANTIES, EXPRESS OR  
IMPLIED, WILL APPLY AFTER  
THIS PERIOD.  
For further explanation of your  
warranty alternatives and the  
nearest Lexmark authorized  
servicer in your area, please  
contact Lexmark at 1-800-539-  
6275, or on the World Wide  
Warranty service  
The warranty period is 12  
months and starts on the date of  
original purchase as shown on  
the purchase receipt.  
Free remote technical support is  
provided for this product  
throughout its warranty period.  
For products no longer covered  
by a Lexmark warranty, technical  
support may only be available for  
a fee.  
To obtain warranty service you  
may be required to present proof  
of original purchase. Warranty  
service will be provided at a  
Remarketer or a Lexmark  
designated location. You may be  
required to deliver your product  
to the Remarketer or Lexmark, or  
ship it prepaid and suitably  
packaged to a Lexmark  
Limitation of liability  
Your sole remedy under this  
Statement of Limited Warranty is  
set forth in this section. For any  
claim concerning performance or  
nonperformance of Lexmark or a  
Remarketer for this product  
under this Statement of Limited  
Warranty, you may recover  
actual damages up to the limit  
set forth in the following  
Extent of warranty  
We do not warrant uninterrupted  
or error-free operation of a  
product.  
designated location. You are  
responsible for loss of, or  
damage to, a product in transit  
to the Remarketer or the  
Warranty service does not  
include repair of failures caused  
by:  
paragraph.  
designated location.  
Modification or attachments  
Accidents or misuse  
Lexmark's liability for actual  
damages from any cause  
When warranty service involves  
the exchange of a product or  
part, the item replaced becomes  
the property of the Remarketer  
or Lexmark. The replacement  
may be a new or repaired item.  
The replacement item assumes  
the remaining warranty period of  
the original product.  
Unsuitable physical or  
operating environment  
whatsoever will be limited to the  
greater of 1) $5,000 or 2) the  
amount you paid for the product  
that caused the damages. This  
limitation of liability will not  
apply to claims by you for bodily  
injury or damage to real property  
or tangible personal property for  
which Lexmark is legally liable.  
In no event will Lexmark be  
liable for any lost profits, lost  
savings, incidental damage, or  
other economic consequential  
Maintenance by anyone  
other than Lexmark or a  
Lexmark authorized servicer  
Operation of a product  
beyond the limit of its duty  
cycle  
Replacement is not available to  
you if the product you present for  
exchange is defaced, altered, in  
need of a repair not included in  
warranty service, or damaged  
Failure to have installed a  
maintenance kit as specified  
(if applicable)  
Appendix  
23  
 
damages. This is true even if you  
advise Lexmark or a Remarketer of  
the possibility of such damages.  
Lexmark is not liable for any claim  
by you based on a third party  
claim.  
interference that may cause  
undesired operation.  
Note: To assure compliance with  
FCC regulations on  
electromagnetic interference for a  
Class B computing device, use a  
properly shielded and grounded  
cable such as Lexmark part  
number 1329605 for parallel  
attach or 43H5856 for USB attach.  
Use of a substitute cable not  
properly shielded and grounded  
may result in a violation of FCC  
regulations.  
The FCC Class B limits are  
designed to provide reasonable  
protection against harmful  
interference in a residential  
installation. This equipment  
This limitation of remedies also  
applies to any developer of  
materials supplied to Lexmark.  
Lexmark’s and the developer’s  
limitations of remedies are not  
cumulative. Such developer is an  
intended beneficiary of this  
limitation.  
generates, uses and can radiate  
radio frequency energy and, if not  
installed and used in accordance  
with the instructions, may cause  
harmful interference to radio  
communications. However, there is  
no guarantee that interference will  
not occur in a particular  
installation. If this equipment does  
cause harmful interference to radio  
or television reception, which can  
be determined by turning the  
equipment off and on, the user is  
encouraged to try to correct the  
interference by one or more of the  
following measures:  
Any questions regarding this  
compliance information statement  
should be directed to:  
Additional rights  
Some states do not allow  
Director of Lab Operations  
Lexmark International, Inc.  
740 West New Circle Road  
Lexington, KY 40550  
limitations on how long an implied  
warranty lasts, or do not allow the  
exclusion or limitation of incidental  
or consequential damages. If such  
laws apply, the limitations or  
exclusions contained in this  
(606) 232-3000  
Industry Canada  
Compliance Statement  
This Class B digital apparatus  
meets all requirements of the  
Canadian Interference-Causing  
Equipment Regulations.  
statement may not apply to you.  
Reorient or relocate the  
receiving antenna.  
This warranty gives you specific  
legal rights. You may also have  
other rights which vary from state  
to state.  
Increase the separation  
between the equipment and  
receiver.  
Connect the equipment into an  
outlet on a circuit different  
from that to which the receiver  
is connected.  
Avis de conformité aux  
normes d’Industrie  
Canada  
Cet appareil numérique de la  
classe B respecte toutes les  
exigences du Règlement sur le  
matériel brouilleur du Canada.  
Electronic emission  
notices  
Federal Communications  
Commission (FCC)  
Compliance Information  
Statement  
The Lexmark Z12 Color Jetprinter  
has been tested and found to  
comply with the limits for a Class B  
digital device, pursuant to Part 15  
of the FCC Rules. Operation is  
subject to the following two  
Consult your point of purchase  
or service representative for  
additional suggestions.  
The manufacturer is not  
European Community  
(EC) Directives  
Conformity  
This product is in conformity with  
the protection requirements of EC  
Council directives 89/336/EEC and  
73/23/EEC on the approximation  
and harmonization of the laws of  
the Member States relating to  
responsible for any radio or  
television interference caused by  
using other than recommended  
cables or by unauthorized changes  
or modifications to this equipment.  
Unauthorized changes or  
modifications could void the user's  
authority to operate this  
equipment.  
conditions: (1) this device may not  
cause harmful interference, and (2)  
this device must accept any  
interference received, including  
electromagnetic compatibility and  
24  
Appendix  
 
             
safety of electrical equipment  
designed for use within certain  
voltage limits.  
when they are not being used.  
This feature will cut the energy  
used by up to 50 percent.  
Lexmark is proud to be a  
A declaration of conformity with  
the requirements of the Directive  
has been signed by the Director  
of Manufacturing and Technical  
Support, Lexmark International,  
S.A., Boigny, France.  
participant in this program.  
As an Energy Star Partner,  
Lexmark International, Inc. has  
determined that this product  
meets the Energy Star guidelines  
for energy efficiency.  
This product satisfies the Class B  
limits of EN 55022 and safety  
requirements of EN 60950.  
Power supply  
If your power supply fails,  
Japanese VCCI notice  
replace it with the Lexmark  
replacement part or other UL  
LISTED Direct Plug-In Power Unit  
marked “Class 2" and rated  
30 V dc at 500 mA to 830 mA.  
The United Kingdom  
TelecommunicationsAct  
1984  
This apparatus is approved under  
the approval number  
NS/G/1234/J/100003 for the  
indirect connections to the public  
telecommunications systems in  
the United Kingdom.  
Safety information  
If your product is NOT  
marked with this symbol  
, it MUST be connected  
to an electrical outlet that  
is properly grounded.  
The power supply must be  
connected to an electrical  
outlet that is near the  
product and easily accessi-  
ble.  
Energy Star  
Refer service or repairs,  
other than those described  
in the operating instruc-  
tions, to a professional ser-  
vice person.  
This product is designed,  
tested and approved to  
meet strict global safety  
standards with the use of  
specific Lexmark compo-  
nents. The safety features  
of some parts may not  
always be obvious. Lex-  
mark is not responsible for  
the use of other replace-  
ment parts.  
The EPA ENERGY STAR  
Computers program is a  
partnership effort with computer  
manufacturers to promote the  
introduction of energy-efficient  
products and to reduce air  
pollution caused by power  
generation.  
Companies participating in this  
program introduce personal  
computers, printers, monitors, or  
fax machines that power down  
Appendix  
25  
 
               
Printer parts  
Paper Feed  
button  
Press to load  
paper, eject  
paper, or  
continue  
printing.  
Paper support  
Holds paper  
upright in the  
sheet feeder.  
Power  
button  
Press to  
turn the  
printeron  
or off.  
Sheet feeder  
Load paper here.  
Front cover  
Open to install a  
print cartridge or  
clear paper jams.  
Lights  
See page 20 for  
more explanation.  
Paper exit tray  
Paper guide  
Position next to  
paperforproper  
feeding.  
Parallel cable  
connector  
Print cartridge  
storage unit  
Store the cartridge  
(black or color) not  
currently in use.  
See page 12 for  
help with  
USB cable  
connector  
Power supply  
connector  
installation.  
26  
Appendix  
 
             
characters, missing or un-  
Printer Offline 15  
rectives Conformity notice  
A
aligning  
print cartridge 10  
Control Program  
10  
opening 7  
B
F
banding 18  
banners  
Commission (FCC) Compli-  
loading 2, 3  
printing 3  
recommended paper 3  
selecting in Printer Prop-  
erties 3  
tions 6  
flashing lights  
foils  
See transparencies  
front cover, locating 26  
setting recommenda-  
tions 6  
D
bidirectional communica-  
tions  
diskettes, installing  
DOS printing 7, 22  
disabling 14  
problems 14  
blinking lights 20  
buttons 26  
greeting cards  
tions 6  
C
cards  
loading 2  
setting recommenda-  
tions 6  
24  
identifying printer parts 26  
improving print quality 8  
index cards  
Energy Star notice 25  
envelopes  
cartridge, print  
aligning 10  
cleaning nozzles 10  
installing 8  
loading 2  
loading 2  
setting recommenda-  
tions 6  
problems 16  
setting recommenda-  
tions 6  
part numbers 1  
replacing 8  
storing 12  
Industry Canada Compli-  
ance Statement 24  
error messages  
Ink Low 20  
27  
Index  
 
 
ink cartridge  
postcards  
N
See print cartridge  
Ink Low message 20  
installing  
print cartridge 8  
printer software 21  
intermittent printing 18  
internet printing  
Web Smoothing 5  
iron-on transfers  
loading 2  
notices  
tions 6  
Energy Star 25  
European Community  
Directives Conformity  
24  
power supply  
power supply connector 26  
print cartridge  
aligning 10  
Industry Canada Com-  
pliance Statement 24  
Japanese VCCI 25  
power supply replace-  
setting recommenda-  
tions 6  
installing 8  
part numbers 1  
replacing 8  
J
Japanese VCCI notice 25  
cleaning 10  
storing 12  
wiping nozzles 11  
locating 26  
L
lights  
locating 26  
Paper Feed 20  
patterns 20  
Power 20  
loading  
wiping 11  
paper exit tray  
banners 2, 3  
custom size paper 2  
envelopes 2  
greeting cards 2  
index cards 2  
iron-on transfers 2  
postcards 2  
locating 26  
different colors 17  
missing colors 17  
Paper Feed button 26  
Paper Feed light 20  
paper guide  
too dark 18  
transparencies 2  
location of printer parts 26  
locating 26  
paper, loading 2  
parallel cable  
connection problems 13  
part number 24  
parallel cable connector  
locating 26  
installing 21  
uninstalling 22  
printer driver Help  
accessing 5, 7  
printer parts 26  
Printer Properties  
customizing 4  
M
messages, error  
Ink Low 20  
Paper Jam 17  
Printer Offline 15  
part numbers  
black cartridge 1  
color cartridge 1  
parallel cable 24  
28  
Index  
 
opening  
from an application  
paper jam 16, 17  
Paper Jam message 20  
paper misfeeds 16  
print quality 17  
print smears 18  
printer not printing 14,  
20  
Printer Offline message  
printer software  
slow printing 14, 15  
two-way communica-  
4
from Windows 4  
setting recommenda-  
tions 6  
locating 26  
tabs 5  
printer software  
Control Program 7  
installing 21  
ordering diskettes 22  
Printer Properties 4  
uninstalling 22  
printing  
banners 3, 6  
custom size paper 6  
envelopes 6  
from DOS 22  
from the internet 5  
greeting cards 6  
index cards 6  
iron-on transfers 6  
last page first 5  
postcards 6  
test page  
alignment 10  
does not print 16  
nozzle test pattern  
transparencies  
loading 2  
reverse page order 5  
transparencies 6  
using Web Smoothing 5  
printing problems  
See troubleshooting  
problems 19  
setting recommenda-  
troubleshooting 13  
R
replacing, print cartridge 8  
reverse page order 5  
uninstalling printer soft-  
faded colors 17  
United Kingdom Telecom-  
S
munications Act 1984 25  
USB cable connector  
locating 26  
safety information 25  
setting recommendations  
banner paper 6  
cards 6  
flashing lights 20  
Ink Low message 20  
intermittent printing 18  
missing characters 19  
missing colors 17  
multiple sheets feeding  
16  
USB cable, part number 24  
custom size paper 6  
envelopes 6  
greeting cards 6  
index cards 6  
29  
Index  
 
W
warranty statement 22  
Web Smoothing 5  
30  
Index  
 

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